At travel convention, Tony Hsieh praises Zappos, Downtown Project

Zappos CEO Tony Hsieh told a crowd of travel agents goals for revitalization group Downtown Project.
Hsieh spoke Friday as part of an annual conference that brought 2,000 people to Caesars Palace. He also discussed the philosophy of online retailer Zappos, based in Las Vegas.
Some of his company’s top priorities are internal culture and customer experience.