FILE – In this Sept. 30, 2013, file photo, Tony Hsieh speaks during a Grand Rapids Economic Clu …

FILE - In this Sept. 30, 2013, file photo, Tony Hsieh speaks during a Grand Rapids Economic Clu ...

FILE – In this Sept. 30, 2013, file photo, Tony Hsieh speaks during a Grand Rapids Economic Club luncheon in Grand Rapids, Mich. (Cory Morse/The Grand Rapids Press via AP)