Zappos CEO Tony Hsieh speaks during the LaunchUp Las Vegas event at the Oquendo Center, 2425 E. …
Zappos CEO Tony Hsieh speaks during the LaunchUp Las Vegas event at the Oquendo Center, 2425 E. Oquendo Rd., in Las Vegas, on Wednesday, Jan. 28, 2012. (David Becker/Las Vegas Review-Journal)