Tony Hsieh, CEO of online clothing retailer Zappos.com, stands near a Vegas neon sign in downto …

Tony Hsieh, CEO of online clothing retailer Zappos.com, stands near a Vegas neon sign in downto ...

Tony Hsieh, CEO of online clothing retailer Zappos.com, stands near a Vegas neon sign in downtown Las Vegas on Friday, Feb. 3, 2012. (Jeff Scheid/Las Vegas Review-Journal)