Tony Hsieh, center,CEO of of online clothing maker Zappos.com, during Big Bus downtown tour, T …

Tony Hsieh, center,CEO of of online clothing maker Zappos.com, during Big Bus downtown tour, T ...

Tony Hsieh, center,CEO of of online clothing maker Zappos.com, during Big Bus downtown tour, Tuesday, Sept. 4, 2012. (Jeff Scheid/Las Vegas Review-Journal)