In this May 21, 2008, file photo, Marie J. Toulantis, CEO of Barnes & Noble.com; Tony Hsieh, CE …

In this Sept. 30, 2013, file photo, Tony Hsieh speaks during a Grand Rapids Economic Club lunch ...

In this Sept. 30, 2013, file photo, Tony Hsieh speaks during a Grand Rapids Economic Club luncheon in Grand Rapids, Mich. (Cory Morse/The Grand Rapids Press via AP, File)