Slot machines go down in outage at Henderson resort

Visitors and workers at Green Valley Ranch resort-casino reported an outage Thursday night. Staff members had to cash out players manually, which lead to long wait times.

On Friday, slot machines were spinning normally again at the casino.

A global tech outage affected the resort and other casinos in the Las Vegas Valley, causing disruptions of Microsoft-related systems. A casino spokesman said disruptions were cleared as of Friday morning.

“Station Casinos was affected by the global outages,” the spokesman said in a statement. “The Company had a temporary outage late Thursday night due to a third-party vendor, lasting a few hours. All systems companywide were quickly restored to full capacity early this morning.”

Connie Cannavan, a 63-year-old visiting from Victorville, California, said that she had no problems cashing out her more than $80 balance late Friday morning. She’d missed the outage, opting for a good night’s sleep instead.

“It seems like almost everything’s back up,” a casino employee said.

The outage

“Every single slot machine is down,” Pita Tusitala, a 26-year-old employee at the casino, said late Thursday. He explained that workers were going from machine to machine to cash people out.

Tusitala said he did not know anything about what caused the outage. He said “everybody is upset” and that workers were trying to help people.

Marilou Siadur, a 62-year-old player at the casino, said she had been waiting for an hour to cash out her $140 worth of winnings. “Luckily I don’t need to use the restroom,” she said.

Siadur’s friend was waiting beside her at a slot machine, hoping to soon cash out her nearly $120 worth of winnings. Siadur said they’d started experiencing issues around 9 p.m. Thursday.

Attendants did come and pay out Siadur and her friend’s balances. Machines displayed messages saying “hand pay amount” and “turn attendant key to complete hand key.”

Wait times extended into the night

As the clock approached midnight, 23-year-old Brandon Ferrales waited by his machine. “I got to work at 5 in the morning,” he said.

He and his friend, 21-year-old Jesus Aguilar, had been waiting around an hour to cash out their more than $70 balance.

“It’s the first machine I played,” Aguilar said. “They have to get to everybody one by one.”

Attendants roamed the casino floor paying out guests’ machines.

Courtney Goff, 41, said she was missing out on her 10x points earned through the Station Casinos app because Thursday is a “bonus multiplier” day.

“It’s kind of amusing to watch everybody scurrying around,” she said.

Contact Estelle Atkinson at eatkinson@reviewjournal.com. Follow @estelleatkinsonreports on Instagram and @estellelilym on X. Review-Journal reporters Mick Ackers and McKenna Ross contributed to this report.